The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty - ScienceDirect
Assessing Customers Satisfaction Through Customerr Satisfaction Portfolio
3. consumer perception
Effects of Service Quality and Customer Satisfaction on Repurchase Intention in Restaurants on University of Cape Coast Campus Munich Personal RePEc Archive
Sustainability | Free Full-Text | The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector
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EMPIRICAL STUDY ON CUSTOMERS SATISFACTION OF BANKING SERVICES – A CROSS SECTIONAL ANALYSIS BETWEEN PUBLIC AND PRIVATE SECTOR B
Teacher work conditions and satisfaction across school configuration and contexts
REFRENCES Customer service experience| A quantitative analysis of WALDEN UNIVERSITY.
Sage Books - Service Quality: New Directions in Theory and Practice
Written Case Analysis-Skywest - I. Introduction Many major airlines have been struggling financially and losing money within the recent years a few | Course Hero
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery - Amy K. Smith, Ruth N. Bolton, Janet Wagner, 1999
Frontiers | Three tests of the Vulnerability-Stress-Adaptation Model: Independent prediction, mediation, and generalizability
PDF) Service quality, customer satisfaction and loyalty: A test of mediation
Satisfaction-service quality model | Download Scientific Diagram
Customer outrage and delight - Document - Gale Academic OneFile
DAFTAR KEPUSTAKAAN Backman, K., Backman, S., Uysal, M., & Sunshine, K. (1995). Event tourism: An examination of motivations
Bitner M J and Hubbert A R 1994 Encounter satisfaction versus overall | Course Hero
Service encounters with virtual agents: an examination of perceived humanness as a source of customer satisfaction | Emerald Insight
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model - ScienceDirect
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants - ScienceDirect
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses - Mary Jo Bitner, 1990
Service Quality versus Customer Satisfaction - THE Marketing Study Guide
Figure 1 from An Overview of Customer Satisfaction Models. | Semantic Scholar
PDF) Service quality, customer satisfaction and loyalty: A test of mediation
